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Cable Matters 107004 Thunderbolt 3 Docking Station for Windows & Mac Computers

Article ID: 66
Last updated: 08 Sep, 2017

System Requirements:

While the Thunderbolt 3 Docking Station utilizes the reversible USB-C connector, it only supports Thunderbolt 3 enabled computers such as the 2016 Macbook Pro. It will not work with computers that are equipped with USB-C but not Thunderbolt 3 such as the Lenovo Yoga 900.

In order to output video to dual monitors, the computer must support two displays via Thunderbolt 3. Some Thunderbolt 3 enabled computers do not support a second display via Thunderbolt 3 port. If the computer supports the second display, you can connect a Thunderbolt 3 enabled display directly to the dock via the Thunderbolt 3 port, or use a USB-C video adapter to convert to other video formats.

Connecting to a second display via USB-C

Connecting to HDMI/DVI/VGA displays through a USB-C to HDMI/DVI/VGA adapter is supported. Please refer to the following links.

USB-C to HDMI

USB-C to DisplayPort

USB-C to DVI

USB-C to VGA

Symptom: The Docking Station is not functioning properly on a Windows computer with Thunderbolt 3. Symptoms include no video, flickering video, and an unstable USB peripheral connection.

Solution: Update BIOS, firmware and drivers from the manufacturer website. For more details, refer to articles below:

Thunderbolt™ 3 Firmware and Driver Updates for Dell Computers

Thunderbolt™ 3 Firmware and Driver Updates for Lenovo Computers

Thunderbolt™ 3 Firmware and Driver Updates for HP Computers

Thunderbolt™ 3 Firmware and Driver Updates for Asus Computers

Symptom: The Docking Station is not recognized / one or more ports are not functional

Unplug all cables and peripherals, restart the computer, and then reconnect everything.

Symptom: Ethernet or USB ports are not functioning properly

Solution:

1. Go to www.cablematters.com/downloads

2. Select the correct product from the list.

3. Download both the drivers for Ethernet and USB controller.

4. Install the driver and reboot your computer.

Symptom: DisplayPort does not work at full 4K 60Hz resolution

The Docking Station supports resolutions up to 4K at 60Hz via DisplayPort. There is a known issue with the Docking Station to only achieve 4K at 30Hz on some certain 4K 60Hz enabled monitors. This compatibility issue with these certain monitors is due to the Thunderbolt 3 technology and is not limited to this Docking Station specifically.

Symptom: Laggy mouse and missing keystrokes when connecting wireless mouse/keyboard to USB 3.0

The 2.4 GHz band is a widely used unlicensed radio frequency band for devices such as wireless routers as well as wireless PC peripherals like a mouse or keyboard.

Though USB 3.0 has a 5 Gbit/s signaling rate, the noise from USB 3.0 data spectrum can be high in the 2.4–2.5 GHz range. This noise can radiate from the USB 3.0 connector on a PC platform, the USB 3.0 connector on the peripheral device, or the USB 3.0 cable. If the antenna of a wireless device operating in this band is placed close to any of the above USB 3.0 radiation channels, it can pick up the broadband noise and may result in a drop in throughput on the wireless link.

The resolution is to use a USB 2.0 extension cable to connect the wireless mouse / keyborad dongle to USB 3.0 ports.

Symptom: Ethernet disconnects with certain Dell computers

Some Dell XPS and Precision models may contain an internal Wi-Fi adapter that causes the Ethernet connect to disconnect. This issue can be resolved by lowering the power output of the onboard Wi-Fi adapter.

1. Navigate to Control PanelDevice Manage

2. Select Network adapters. Right-click on the Dell wireless adapter.

3. Select  Properties. Click on the Advanced tab. Select Power Output and select 75%.

4. Disconnect the cables and Docking Station, restart the computer, and reconnect everything.

Article ID: 66
Last updated: 08 Sep, 2017
Revision: 7
Comments: 0
Tags
Dock Thunderbolt 3 docking station 107004

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