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Cable Matters 201028 USB-C to 4K HDMI Adapter with Power Delivery

Article ID: 72
Last updated: 26 Jan, 2018

Symptom: The Adapter is not functioning properly on a Windows computer with Thunderbolt 3. Symptoms include no video and flickering video.

Solution: Update BIOS, Thunderbolt 3 firmware, Thunderbolt 3 driver, and Intel Graphics Driver from the manufacturer website. For more details, refer to articles below:

Thunderbolt™ 3 Firmware and Driver Updates for Dell Computers

Thunderbolt™ 3 Firmware and Driver Updates for Lenovo Computers

Thunderbolt™ 3 Firmware and Driver Updates for HP Computers

Thunderbolt™ 3 Firmware and Driver Updates for Asus Computers

Update Intel Graphics Driver

Symptom: The Adapter does not fast charge smartphones such as Samsung Galaxy S8
Many smartphones currently do not support the USB Power Delivery protocol, which is used by this adapter. Instead those smartphones support Qualcomm Quick Charge or other proprietary charging protocols. In this case, the adapter will charge the phone at standard speeds.

This adapter will fast charge smartphones such as the Google Pixel which is equipped with USB Power Delivery.

Symptom: The Adapter is not recognized / Adapter does not charge the smartphone / computer

Unplug all cables, restart the computer, and then reconnect everything.

Symptom: Computer is not charging or charges at a reduced speed

This Adapter can pass up to 60 watts of power to the computer. Some computers require more than 60 watts and power delivery may be disabled through USB-C or charge at a reduced speed when 60 watts of power is provided.

Use the original AC power adapter and USB-C cable that came with your computer when charging with this adapter. Third party chargers may not be fully compliant with the USB specification. They may not charge properly or could potentially damage the adapter or your computer.

DO NOT unplug the power to the adapter while in use. This will interrupt the signal and may cause connection issues.

Symptom: HDMI does not work at full 4K 60Hz resolution

The adapter supports HDMI 2.0 resolution up to 4K at 60Hz. You will need a 4K 60Hz rated computer, HDMI cable, and display to take advantage of HDMI 2.0 bandwidth.

Some smartphones and laptops such as the LG G5 (1080p) and 12" MacBook (4K@30hz) do not support 4K at 60 Hz video out. Some displays have multiple HDMI inputs and not all of them are HDMI 2.0 capable so test each HDMI input. 

Symptom: No video display on Google Pixel smartphone phones

We noticed that some USB-C devices including Google Pixel may have issues recognizing the reversible connection and may only work with one side plugged in. Please try flipping the USB-C connector over and plugging it in.

Article ID: 72
Last updated: 26 Jan, 2018
Revision: 3
Comments: 0
HDMI USB-C Thunderbolt 3 2.0 201028

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Cable Matters 107005 Thunderbolt 3 to Dual HDMI Adapter for...     Cable Matters 201062 USB-C to 4K HDMI Cable

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