Cable Matters Remote Control Dual 3-Prong Outlet Switch has been reported to include a remote that does not function. Please refer to this troubleshooting guide and follow the pairing instructions to fix the remote.
Applies to
This article applies to the following Cable Matters products:
Pairing Instructions
Activate pairing mode by holding the ON/OFF switch on the outlet switch for 7-10 seconds until the power indicator light slowly flashes.
Note: Pairing mode will be canceled if there is no action for 20 seconds.
Pairing
- Activate pairing mode.
- Press the ON button on the remote once. Successful pairing is indicated by the power indicator light on the outlet switch remaining constantly on.
Unpairing
- Activate pairing mode.
- Press the ON/OFF button on the outlet switch once to unpair. Successful unpairing is indicated by the power indicator light on the outlet switch remaining constantly on.
Troubleshooting Steps
- Ensure the remote control battery is working.
- Plug the outlet switch into a GFCI-protected receptacle.
- Ensure the power indicator light is lit.
- Please re-pair them if the remote doesn’t work with the outlet switch.
- If it causes interference to radio or television reception (which can be determined by turning the equipment off and on), try the following measures:
- Reorient or relocate the receiving antenna.
- Increase the separation between the outlet switch and the receiver.
- Connect the outlet switch and the receiver to different outlets.