System Requirements:

While the 40 Gbps Thunderbolt 3 cable utilizes the reversible USB-C connector, it only supports Thunderbolt 3 enabled computers and displays such as the 2017 MacBook Pro and LG Ultrafine 5K Monitor.

The cable will not work with computers or displays that are equipped with USB-C but not Thunderbolt 3 such as the Lenovo Yoga 900 or a Chromebook. Check for the Thunderbolt symbol near the port on your computer or refer to the below list.

List of Thunderbolt 3 Enabled Computers

Cable Matters also carries Thunderbolt 3 cable (Part Number 107002) that works with both Thunderbolt and USB-C.

Cable Matters 40 Gbps / 20 Gbps Thunderbolt 3 Cable

Symptom: The cable is not functioning properly on a Windows computer with Thunderbolt 3. Symptoms include no video, flickering video, or low image quality.

Solution: Update BIOS, Thunderbolt 3 firmware, Thunderbolt 3 driver, and Intel Graphics driver from the manufacturer's website. For more details, refer to the articles below:

BIOS, Firmware and Driver Updates

Update Intel Graphics Driver for Windows computers

For more information about our Thunderbolt products including drivers and user manuals, please visit the Thunderbolt page on our website.