Reset Graphics Setting in Windows

This article is for Cable Matters model number 201024 / 201053 / 201054 / 201055 / 201056 to solve video related issues including black screen, distorted screen, or wrong resolution when streaming video through USB-C / Thunderbolt 3 port. Some of the issues can be solved by resetting the graphics settings. Please follow below steps to reset the graphics settings:

1. Unplug the adapter.

2. Press Windows Key + R. Type "regedit" and press Enter

3. Navigate to the below location

HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\GraphicsDrivers

4. Delete 'Configuration' and 'Connectivity' folders

5. Restart your computer and plug in the Cable Matters USB-C dock.



Article ID: 93
Last updated: 18 Feb, 2019
Revision: 4
USB-C -> Driver and Firmware -> Reset Graphics Setting in Windows
https://kb.cablematters.com/index.php?View=entry&EntryID=93