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Cable Matters 107006 Thunderbolt 3 to Dual DisplayPort Adapter for Windows & Mac Computers
While the Thunderbolt 3 to Dual DisplayPort Adapter utilizes the reversible USB-C connector, it only supports Thunderbolt 3 enabled computers such as the 2016 and 2017 MacBook Pro. It will not work with computers that are equipped with USB-C but not Thunderbolt 3 such as the Lenovo Yoga 900 or a Chromebook. Check for the Thunderbolt symbol near the port on your computer.
Dual video-out not working, only one display has video:
In order to output video to dual monitors, the computer must support two displays via Thunderbolt 3. Some Thunderbolt 3 enabled computers such as the Razer Blade Stealth, Lenovo Yoga 720, and HP Spectre x360 do not support a second display via Thunderbolt 3. Gtrusted.com maintains a list of computers tested that support a single display or dual display. If your computer is not in the list, please consult your manufacturer for this information.
Connecting to displays with HDMI/DVI/VGA using DisplayPort video converter adapters:
Connecting to HDMI/DVI/VGA displays through a DisplayPort to HDMI/DVI/VGA adapter is supported. However, an active adapter is required. Passive adapters will not work. Please follow the links for active adapters.
Connecting to 5K displays at 60Hz
This adapter supports connecting to a 5K display at 60hz such as the Dell UP2715K UltraHD 5K Monitor using two DisplayPort cables. The monitor has two DisplayPort inputs that connect to each of the adapter's DisplayPort outputs.
Symptom: The adapter is not functioning properly on a Windows computer with Thunderbolt 3. Symptoms include no video, flickering video, or low image quality.
Solution: Update BIOS, firmware, and drivers from the manufacturer's website. For more details, refer to the articles below:
Symptom: The adapter is not recognized / one or more ports is not functional
Unplug the adapter and all cables, restart the computer, and then reconnect everything.