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Cable Matters 107006 Thunderbolt 3 to Dual DisplayPort Adapter for Windows & Mac Computers

Article ID: 68
Last updated: 13 Nov, 2017

System Requirements:

While the Thunderbolt 3 to Dual DisplayPort Adapter utilizes the reversible USB-C connector, it only supports Thunderbolt 3 enabled computers such as the 2016 and 2017 MacBook Pro. It will not work with computers that are equipped with USB-C but not Thunderbolt 3 such as the Lenovo Yoga 900 or a Chromebook. Check for the Thunderbolt symbol near the port on your computer.

Dual video-out not working, only one display has video:

In order to output video to dual monitors, the computer must support two displays via Thunderbolt 3. Some Thunderbolt 3 enabled computers such as the Razer Blade Stealth, Lenovo Yoga 720, and HP Spectre x360 do not support a second display via Thunderbolt 3. Gtrusted.com maintains a list of computers tested that support a single display or dual display. If your computer is not in the list, please consult your manufacturer for this information.

https://gtrusted.com/technology/thunderbolt/thunderbolt3-hosts

Connecting to displays with HDMI/DVI/VGA using DisplayPort video converter adapters:

Connecting to HDMI/DVI/VGA displays through a DisplayPort to HDMI/DVI/VGA adapter is supported. However, an active adapter is required. Passive adapters will not work. Please follow the links for active adapters.

DisplayPort to HDMI

DisplayPort to DVI

DisplayPort to VGA

Connecting to 5K displays at 60Hz

This adapter supports connecting to a 5K display at 60hz such as the Dell UP2715K UltraHD 5K Monitor using two DisplayPort cables. The monitor has two DisplayPort inputs that connect to each of the adapter's DisplayPort outputs.  

Symptom: The adapter is not functioning properly on a Windows computer with Thunderbolt 3. Symptoms include no video, flickering video, or low image quality.

Solution: Update BIOS, firmware, and drivers from the manufacturer's website. For more details, refer to the articles below:

Thunderbolt™ 3 Firmware and Driver Updates for Dell Computers

Thunderbolt™ 3 Firmware and Driver Updates for Lenovo Computers

Thunderbolt™ 3 Firmware and Driver Updates for HP Computers

Thunderbolt™ 3 Firmware and Driver Updates for Asus Computers

Symptom: The adapter is not recognized / one or more ports is not functional

Unplug the adapter and all cables, restart the computer, and then reconnect everything.

Article ID: 68
Last updated: 13 Nov, 2017
Revision: 5
Comments: 0
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