Symptom: Ethernet does not work, adapter is not recognized by computer. The adapter usually will be recognized by the OS automatically. If for some reason the OS failed registering the adapter, please download the driver and install it manually using the link below. Download driver ...

This article is for Cable Matters model numbers 201046 / 201055 / 201056 to solve charging related issues including a failure to charge using certain USB-C power adapters, such as the Apple 87W USB-C power adapter. These issues can be solved by performing a firmware update. Please follow the...

The Docking Station may require a firmware update to support hard drives with volume larger than 2TB. Please follow the steps below to update the firmware of the Docking Station. 1. Connect the Docking Station to your computer and power it on. Do not place a hard drive in the Docking...

A Brief Look At: USB Type-C™ What is it? USB Type-C™ is the new USB plug and port connection developed by the USB Implementers’ Forum (USB-IF) which is the governing body for USB technology. It seeks to replace the USB Type-A and USB Type-B found on most computing devices with a...

System requirements Not all USB-C ports support all features of USB-C. Some computers and smartphones only support data over USB-C for external storage such as flash drives while some devices support video and charging over USB-C. Check the below article about the USB-C port capability. If you...