Knowledge Base for Cable Matters Connectivity Products
News
Featured Articles
Most Viewed
Thunderbolt™ 3 Firmware and Driver Updates for HP Computers
Windows Thunderbolt™ 3 equipped computers may require update of the System BIOS, Thunderbolt™ Firmware, Thunderbolt™ driver, and Intel Graphics driver for your cable or adapter to function properly. This article is for HP computers with Thunderbolt 3. The HP Zbook laptops with...
16 May, 2020
Thunderbolt™ 3 Firmware and Driver Updates for Asus Computers
Windows Thunderbolt™ 3 equipped computers may require update of the System BIOS, Thunderbolt™ Firmware, Thunderbolt™ driver, and Intel Graphics driver for your cable or adapter to function properly. This article is for Asus computers with Thunderbolt 3. The ASUS ZenBook Pro...
16 May, 2020
Troubleshooting your USB to HDMI/DVI adapter when connecting to a Mac
In rare instances, you may find that after following the instructions as described in the User Manual for your SuperSpeed USB 3.0 to HDMI/DVI Adapter (SKU: 103046) you are unable to get audio, video, or both. Performing the following processes listed below will help to determine if there is a...
16 May, 2020
USB 2.0 to 10/100 Fast Ethernet Network Adapter
Cable Matters® USB 2.0 to 10/100 Fast Ethernet Network Adapter (SKU: 202023) Product Specifications External Connections - Computer Connector: USB 2.0 4 Pin Type A- Male - RJ45 8P/8C- Female Transmission Characteristics - Network Compatibility: IEEE 802.3, 802.3u (10BASE-T,...
16 May, 2020
Thunderbolt™ 3 Firmware and Driver Updates for Lenovo Computers
Windows Thunderbolt™ 3 equipped computers may require update of the System BIOS, Thunderbolt™ Firmware, Thunderbolt™ driver, and Intel Graphics driver for your cable or adapter to function properly. This article is for Lenovo computers with Thunderbolt 3. The ThinkPad T470...
16 May, 2020


Recent Articles
Cable Matters 48Gbps USB-C® Video Adapter with 8K Support (201388) – Firmware Upgrade to fix HDR and LG Television Support Issues
An older firmware version included in some models of the Cable Matters 48Gbps USB-C® Video Adapter with 8K Support (201388) may not properly support HDR on computers and displays with HDR support. The older firmware may also cause the adapter to malfunction when connected to certain LG 4K and 8K...
05 Aug, 2021
Cable Matters USB Switch (202060 / 202010 / 201085) Troubleshooting Steps
Symptom: The remote control does not work or works sporadically. The remote control may work sporadically or not at all if the remote battery is dying or dead. Additionally, some switches came packaged with a CR2025 battery, which has been identified as insufficient to power the remote. To...
06 Jul, 2021
Cable Matters 48Gbps USB-C® Video Adapter with 8K Support (201388) – Installation and Troubleshooting
The Cable Matters USB-C® Video Adapter is among the first USB-C adapters on the market to support an 8K resolution as specified in HDMI 2.1. This adapter supports up to 8K resolution and 4K 120Hz resolution with compatible computers and displays. System Requirements In general, the adapter...
24 May, 2021
Cable Matters USB-C® / USB-A Ethernet Switches, Adapters, and Hubs (201069, 201013, 201020, 201090, 202026, 202095, 107034, 201054) Troubleshooting Steps
macOS Operating System Update Issue On certain macOS systems, Cable Matters USB-C® or USB-A Ethernet switches, adapters, hubs, or docking stations might fail to work due to an out of date macOS operating system. The Ethernet port might not be detected and might not function. This issue affects...
11 May, 2021
Cable Matters USB to Ethernet Adapter / Switch / Multiport Adapter (201014 / 202069 / 202313 / 202013 Older Version) - macOS Installation Instructions
On some new MacBook systems with the new Apple M1 chipset, you may need to configure your Mac’s security settings to enable the installation of a beta Ethernet driver. Apple’s System Integrity Protection feature may block the driver from installing. Without this driver, the Ethernet ports of...
03 May, 2021