Knowledge Base for Cable Matters Connectivity Products
Recent Articles
Cable Matters USB-C® to MST Multi-Monitor Hub (201365, 201375) – Troubleshooting Steps
The Cable Matters USB-C® to MST Multi-Monitor Hub transforms a single USB-C port into a triple video powerhouse, with support for up to 3 high-definition, high refresh rate monitors. Power and charge your laptop with pass-through USB-C charging support too. The Multi-Monitor Hub features a...
12 Jan, 2021
Cable Matters USB-C® to MST Multi-Monitor Hub (201365, 201375) Firmware Update to Solve USB-C Charging Issues
If your USB-C to MST Multi-Monitor Hub (Models 201365 / 201375) experiences issues relating to USB-C pass-through charging, you may need to upgrade your hub’s firmware. When you connect a USB-C charging cable to the hub, monitors may not be detected initially or after disconnecting and...
12 Jan, 2021
Cable Matters 101065 / 201365 Triple Video Hub Firmware Update to Solve Video Flickering Issue
Please follow the steps below to solve the video flickering issue: 1) Connect the hub to your computer and a monitor through DisplayPort. 2) Download the Firmware and the Update Tool from here and save them under the same folder. 3) Open the Update Tool and check whether the...
12 Jan, 2021
Cable Matters 18Gbps HDMI to DisplayPort Adapter (103099) – Troubleshooting Steps
The Cable Matters 18Gbps HDMI to DisplayPort adapter supports the 4K @60Hz resolution. Turn a device's HDMI port into a DisplayPort port for connecting to DisplayPort monitors up to a resolution of 4K@60Hz. General Troubleshooting Steps Try lowering the resolution and refresh rate settings. ...
07 Jan, 2021
Cable Matters 48Gbps USB-C® Video Adapter with 8K Support (201388) – Installation and Troubleshooting
The Cable Matters USB-C® Video Adapter is among the first USB-C adapters on the market to support an 8K resolution as specified in HDMI 2.1. This adapter supports up to 8K resolution and 4K 120Hz resolution with compatible computers and displays. System Requirements In general, the adapter...
04 Jan, 2021
Cable Matters Triple Monitor USB-C® Hub (201331) Troubleshooting
The Cable Matters Triple Monitor USB-C® Hub supports up to three displays, three USB peripherals, Gigabit Ethernet networking, and pass-through host charging on supported devices. Display Resolution Support The hub's capabilities depend on the number, resolution, and refresh rate of the...
04 Jan, 2021
Cable Matters 101065 / 201365 Triple Video Mini DisplayPort / DisplayPort Splitter Troubleshoot
The Triple Video DisplayPort Splitter Hub with Dual DisplayPort and HDMI is one of the first products on the market to support the new DisplayPort 1.4 and Display Stream Compression (DSC) 1.2 standards. DisplayPort 1.4 doubles the bandwidth of DisplayPort 1.2 to support an 8K...
29 Jul, 2020
Cable Matters 202060 4-Port USB 3.0 Switch Troubleshoot
Symptom: laggy mouse and missing keystrokes when connecting wireless mouse/keyboards to USB 3.0. The 2.4 GHz band is a widely used unlicensed radio frequency band for devices such as wireless routers, as well as wireless PC peripherals such as a mouse or keyboard. Though USB 3.0 has a 5...
09 Jul, 2020
Cable Matters 202069 USB to 4x Etherent Adapter Trouble Shoot
Symptom: The computers or devices connected to the network or the Internet through the adapter’s Ethernet ports are all disconnected. This adapter is powered through USB port. If the host computer is turned off or put into sleep mode, the adapter connected the computer might be powered off,...
03 Jun, 2020
Cable Matters 201036 USB-C to 8K DisplayPort Cable
This USB-C to DisplayPort cable supports the new DisplayPort 1.4 and Display Stream Compression (DSC) 1.2 standards. DisplayPort 1.4 doubles the bandwidth of DisplayPort 1.2 to support an 8K display at 30Hz or 4K display at 120Hz. DSC 1.2 allows even higher resolution such as 8K 60Hz or 4K 240Hz...
03 Jun, 2020
Cable Matters 201048 USB-C to 4K HDMI Multiport Adapter with Power Delivery
System requirement Not all USB-C ports support all features of USB-C. Some computers and smartphones only support data over USB-C for external storage such as flash drives while some devices support video and charging over USB-C. Check the below article about the USB-C port capability. If...
16 May, 2020
Cable Matters 201098 USB-C to 4K HDMI Multiport Adapter Hub with Power Delivery
System requirement Not all USB-C ports support all features of USB-C. Some computers and smartphones only support data over USB-C for external storage such as flash drives while some devices support video and charging over USB-C. Check the below article about the USB-C port capability. If...
16 May, 2020
Cable Matters 201236 and 201262 WWCB Certified USB-C Video Cables Troubleshoot
System requirement Not all USB-C ports support all features of USB-C. Some computers and smartphones only support data over USB-C for external storage such as flash drives while some devices support video and charging over USB-C. Check the below article about the USB-C port...
16 May, 2020
Cable Matters 201246 and 201248 WWCB Certified USB-C Hubs Troubleshoot
System requirement Not all USB-C ports support all features of USB-C. Some computers and smartphones only support data over USB-C for external storage such as flash drives while some devices support video and charging over USB-C. Check the below article about the USB-C port...
16 May, 2020
Cable Matters 202054 Triple Video USB-C Docking Station Troubleshoot
System requirements This triple docking station supports dual 4K 60Hz monitors on any computer running Windows / Linux. It also supports a third 4K 30Hz monitor on computers with USB-C or Thunderbolt 3 that has video capability. Not all USB-C ports support all features of USB-C. Some...
16 May, 2020
Thunderbolt™ 3 Firmware and Driver Updates for HP Computers
Windows Thunderbolt™ 3 equipped computers may require update of the System BIOS, Thunderbolt™ Firmware, Thunderbolt™ driver, and Intel Graphics driver for your cable or adapter to function properly. This article is for HP computers with Thunderbolt 3. The HP Zbook laptops with...
16 May, 2020
Thunderbolt™ 3 Firmware and Driver Updates for Asus Computers
Windows Thunderbolt™ 3 equipped computers may require update of the System BIOS, Thunderbolt™ Firmware, Thunderbolt™ driver, and Intel Graphics driver for your cable or adapter to function properly. This article is for Asus computers with Thunderbolt 3. The ASUS ZenBook Pro...
16 May, 2020
Thunderbolt™ 3 Firmware and Driver Updates for Lenovo Computers
Windows Thunderbolt™ 3 equipped computers may require update of the System BIOS, Thunderbolt™ Firmware, Thunderbolt™ driver, and Intel Graphics driver for your cable or adapter to function properly. This article is for Lenovo computers with Thunderbolt 3. The ThinkPad T470...
16 May, 2020
USB 2.0 to 10/100 Fast Ethernet Network Adapter
Cable Matters® USB 2.0 to 10/100 Fast Ethernet Network Adapter (SKU: 202023) Product Specifications External Connections - Computer Connector: USB 2.0 4 Pin Type A- Male - RJ45 8P/8C- Female Transmission Characteristics - Network Compatibility: IEEE 802.3, 802.3u (10BASE-T,...
16 May, 2020
Troubleshooting your USB to HDMI/DVI adapter when connecting to a Mac
In rare instances, you may find that after following the instructions as described in the User Manual for your SuperSpeed USB 3.0 to HDMI/DVI Adapter (SKU: 103046) you are unable to get audio, video, or both. Performing the following processes listed below will help to determine if there is a...
16 May, 2020
Cable Matters 201148 Pro Series USB-C to 4K HDMI Multiport Adapter with Power Delivery
System requirement Not all USB-C ports support all features of USB-C. Some computers and smartphones only support data over USB-C for external storage such as flash drives while some devices support video and charging over USB-C. Check the below article about the USB-C port capability. If you...
15 May, 2020
Cable Matters 202054 Triple Video USB-C Docking Station Firmware Update to Support 85W Charging
The docking station supports USB-C Power Delivery host charging of up to 85W. However, depending on the firmware version, the docking station may be limited to 60W. This limitation can be removed by updating the docking station’s firmware. Follow these steps to update the docking station’s...
15 May, 2020
Cable Matters 107034 Hybrid USB-C / Thunderbolt 3 Docking Station Troubleshoot
System Requirement: Unlike previous Thunderbolt 3 docking stations that only work with laptops with Thunderbolt 3 enabled laptops, the new hybrid USB-C and Thunderbolt 3 Docking Station supports both USB-C laptops with or without the Thunderbolt 3 technology. When the docking station is...
14 May, 2020
Cable Matters 202013 / 202023 / 202026 USB Ethernet Adapters Having Connection Issues after Windows Reboot
Symptom 1: Ethernet does not work and the adapter is not recognized by the computer after a Windows reboot, or the adapter is not correctly recognized as an Ethernet adapter. Instead, it is recognized as a CD ROM or storage device Typically, unplugging and plugging the adapter back in will...
07 May, 2020
Cable Matters 201054 USB-C Docking Station with Dual DisplayPort Troubleshoot
System requirements Not all USB-C ports support all features of USB-C. Some computers and smartphones only support data over USB-C for external storage such as flash drives while some devices support video and charging over USB-C. Check the below article about the USB-C port capability. If you...
07 May, 2020