Knowledge Base for Cable Matters Connectivity Products
Recent Articles
(201303, 201323, 201503) USB4 20Gbps vs. USB 3.2 Gen2x2: Addressing Interpretation Discrepancies in USB Standard Readings
Cable Matters has launched an investigation to resolve customer concerns regarding our USB4 20Gbps cables, particularly based on feedback that some utilities are identifying them as USB 3.2 Gen2 cables. We take customer feedback seriously and are dedicated to solving any concerns. Below we will...
29 Jan, 2024
How To Start Windows PE System via UEFI PXE IPv4
Most of Cable Matters USB Ethernet Adapters feature support for UEFI PXE boot. In this knowledge base article, we will guide you through the step-by-step process of starting a Windows PE (Preinstallation Environment) system using PXE (Preboot eXecution Environment) IPv4. Applies To: This guide...
18 Jan, 2024
Troubleshooting Guide for Cable Matters Infrared Remote Extender Cable (203002)
If you encounter difficulty using the Cable Matters Infrared Remote Extender Cable, follow these troubleshooting tips to resolve your issue. Applies to This troubleshooting guide applies to the following Cable Matters products: Cable Matters Infrared Remote Extender Cable (203002) ...
18 Dec, 2023
Cable Matters DisplayPort and Mini DisplayPort to 8K HDMI Adapter and Cable (102101, 102103, 101101, 101109) – Firmware Update to Fix Compatibility and Performance Issues
Cable Matters released a firmware update for its DisplayPort and Mini DisplayPort 1.4 to 8K HDMI Adapter. This update resolves several compatibility and performance issues. Follow the instructions below to update the device firmware. Applies to This firmware update applies to the following Cable...
23 Oct, 2023
Cable Matters USB4 Mini Dock with Dual DisplayPort (201308) Performance Limitation when Connected to Thunderbolt 3 Hosts
The Cable Matters USB4 Mini Dock with Dual DisplayPort (201308) is fully compatible with USB4 and Thunderbolt 4 hosts. When connected to a Thunderbolt 3 host, the performance of the USB4 Mini Dock is limited. Applies To This article applies to the following Cable Matters products: USB4 Mini...
23 Oct, 2023
Cable Matters 201014, 202313, 202069 Ethernet Stopped Working on macOS after upgrading to macOS 14
We noticed that the Ethernet function of some Cable Matters products may be disabled after users upgrade to macOS 14. If you are experiencing this issue, please follow the steps below. Applies To This article applies to the following Cable Matters products: USB-C Multiport Adapter with 4K...
12 Oct, 2023
Cable Matters 201024 / 201053 / 201054 / 107004 / 107014 / 107024 Docking Stations: Select Audio Input and Output for Headphone & Mic Port.
Both Windows and macOS allow users to play audio and record voice through the system's internal speakers / microphones or through the audio ports to external speakers / headphones. This article applies to Cable Matters 201024, 201054, 107004, 107014, and 107024 to manually select audio input and...
04 Oct, 2023
SuperSpeed USB 3.0/2.0 to HDMI/DVI Adapter
Cable Matters® SuperSpeed USB 3.0/2.0 to HDMI/DVI Adapter for Windows and Mac up to 2560x1440/1920x1200 in Black/White (SKU: 103046) Product Specifications Important Notes - SEPARATE CABLE REQUIRED – An HDMI or DVI cable is not included - NOT BI-DIRECTIONAL - Adapter only operates from...
11 Sep, 2023
EZ-Dock MAC Address Clone Quick Guide
All Cable Matters docking stations or adapters with an Ethernet port include a free Windows application that enables our customers to better manage their network security. When your computer is connected to the Internet through the ethernet port on the Cable Matters docking station, your network...
05 Sep, 2023
Cable Matters Micro USB to Ethernet Adapter for TV Sticks (202053) - Firmware Update to Resolve Compatibility Issue with the Amazon Fire TV Stick 4K Max
Cable Matters has released a firmware update to resolve a compatibility issue with the Amazon Fire TV Stick 4K Max. Applies To This firmware update applies to the following Cable Matters product: Micro USB to Ethernet Adapter for TV sticks (202053-BLK) Resolved Issues This firmware...
30 Aug, 2023
Cable Matters 202013 / 202023 / 202026 USB Ethernet Adapters Having Connection Issues after Windows Reboot
Symptom 1: Ethernet does not work and the adapter is not recognized by the computer after a Windows reboot, or the adapter is not correctly recognized as an Ethernet adapter. Instead, it is recognized as a CD ROM or storage device In some rare conditions, the Cable Matters USB to Ethernet...
03 Aug, 2023
Cable Matters USB-C® to 2.5 Gigabit Ethernet Adapters (201595, 201095, 202095, 201453) Troubleshooting Steps
If you experience issues with Cable Matters USB-C to 2.5 Gigabit Ethernet Adapters, follow these troubleshooting tips to resolve your issue. Applies to This troubleshooting guide applies to the following Cable Matters products: USB-C to 2.5 Gigabit Ethernet Adapter with PD (201453) ...
27 Jun, 2023
Cable Matters Triple Video Hub (101065, 101075, 201365, 201375) - Firmware Update to Solve Performance Issues
Cable Matters has released a firmware update for its Triple Monitor Hubs. These updates resolve several compatibility and performance issues. Follow the instructions below to update the device firmware. Please note that there are 8 different firmware versions in the .zip...
26 May, 2023
Cable Matters 202069 USB to 4x Ethernet Adapter Troubleshooting
Symptom: The computers or devices connected to the network or the Internet through the adapter’s Ethernet ports are all disconnected. This adapter is powered through USB port. If the host computer is turned off or put into sleep mode, the adapter connected the computer might be powered off,...
12 May, 2023
Cable Matters KVM Switch (201085, 202070, 202071) - EDID Emulation
Cable Matters KVM Switches do not natively support EDID Emulation. Applies to USB-C KVM Switch for 2 Computers with HDMI and DisplayPort (201085) USB 3.0 KVM Switch DisplayPort 1.4 for 2 Computers (202070) USB 3.0 KVM Switch for 2 Computers with HDMI and 3 x USB 3.0 Ports (202071) ...
12 May, 2023
USB-C KVM Switch for 2 Computers with HDMI and DisplayPort (201085) – Firmware Update to Fix Issues when Switching Between Hosts
Cable Matters released two firmware updates for its USB-C Switch with HDMI and DisplayPort. These updates resolve several compatibility and performance issues. Follow the instructions below to update the device firmware. Please note, if you purchased a new USB-C KVM Switch after...
05 May, 2023
USB-C KVM Switch for 2 Computers with HDMI and DisplayPort (201085) – Firmware Update to Fix Compatibility and Performance Issues
Cable Matters released two firmware updates for its USB-C Switch with HDMI and DisplayPort. These updates resolve several compatibility and performance issues. Follow the instructions below to update the device firmware. Please note, if you purchased a new USB-C KVM Switch after...
05 May, 2023
Cable Matters USB-C to (Mini) DisplayPort Cable (201036, 201076, 201336, 201536) – Firmware Update to Fix Compatibility and Performance Issues
Cable Matters released a firmware update for its USB-C to (Mini) DisplayPort Cables. This update resolves a compatibility and performance issue. Follow the instructions below to update the device firmware. Applies to This firmware update applies to the following Cable Matters products: USB-C...
25 Apr, 2023
Cable Matters USB-C® to Multiport Hub with HDMI and Charging (201378) Troubleshooting Steps
If you have trouble using the Cable Matters Multiport adapter and an external hard drive, follow these troubleshooting tips to resolve your issue. Applies to This troubleshooting guide applies to the following Cable Matters products: USB-C® to Multiport Hub with HDMI and Charging (201378) ...
24 Apr, 2023
Cable Matters USB-C Video Cables and Adapters (201062, 201086, 201037) – Firmware Update to Fix Compatibility and Performance Issues
Cable Matters released a firmware update for its USB-C Video Cables and Adapters. This update resolves a compatibility and performance issue. Follow the instructions below to update the device firmware. Applies to This firmware update applies to the following Cable Matters products: USB-C to...
10 Mar, 2023
Driver Installation Guide for Cable Matters USB to Ethernet Adapters (202313, 202069)
Applies to This driver installation guide update applies to the following Cable Matters products: USB to Ethernet Adapter for Switch (202313) USB 3.1 to 4-port Gigabit Ethernet Adapter (202069) Driver Installation Procedure 1. Download the Driver from the ASIX Web Site: Open the web...
07 Mar, 2023
Reset Graphics Setting in Windows
This article is for Cable Matters model number 201024 / 201053 / 201054 / 201055 / 201056 to solve video related issues including black screen, distorted screen, or wrong resolution when streaming video through USB-C / Thunderbolt 3 port. Some of the issues can be solved by resetting the graphics...
23 Jan, 2023
Cable Matters 48Gbps HDMI Video Adapter (201428) – Firmware Update to Fix Compatibility and Performance Issues
Cable Matters released a firmware update for its 48Gbps USB C to HDMI Adapter with 100W PD. This update resolves several compatibility and performance issues. Follow the instructions below to update the device firmware. Applies to This firmware update applies to the following Cable Matters...
29 Sep, 2022
Cable Matters USB-C KVM Switch (201085) - Troubleshooting Guide
If you experience issues with the Cable Matters USB-C KVM, follow these troubleshooting tips to resolve your issue. Applies to This troubleshooting guide applies to the following Cable Matters product: USB-C KVM Switch for 2 Computers with HDMI, DisplayPort, and 4 x USB 3.0 Ports (201085) ...
22 Sep, 2022
Cable Matters USB C to 8K HDMI Adapters and Cables (201388-A, 201362-A) – Firmware Update to Fix Compatibility and Performance Issues
Cable Matters released a firmware update for its USB C to 8K HDMI Adapter and Cable. This update resolves several compatibility and performance issues. Follow the instructions below to update the device firmware. Applies to This firmware update applies to the following Cable Matters products: ...
21 Sep, 2022