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Cable Matters 201013 / 201020 Ethernet does not work or keeps disconnecting
Symptom: Ethernet does not work, adapter is not recognized by computer. The adapter will usually be automatically recognized by the OS. If the OS fails to register the adapter, please download the driver and install it manually using the link below. Download driver If this does not solve the...
30 Oct, 2024
Cable Matters KVM Switch (201085, 202070, 202071, 201352) - EDID Emulation
Cable Matters KVM Switches do not natively support EDID Emulation. Applies to USB-C KVM Switch for 2 Computers with HDMI and DisplayPort (201085) USB 3.0 KVM Switch DisplayPort 1.4 for 2 Computers (202070) USB 3.0 KVM Switch for 2 Computers with HDMI and 3 x USB 3.0 Ports (202071) 20Gbps...
16 Oct, 2024
Cable Matters KVM and USB Switch - Remote Pairing Instructions (201352, 201075, 202060, 202070, 202071, 201085)
Cable Matters KVM and USB Switches come with an individually paired remote. Please follow the instructions below to pair the remote. Applies to Cable Matters 20Gbps USB C Switch for 2 Computers (201352) 14-in-1 Dual 4K 60Hz USB C KVM Switch Dock (201075) 4-Port USB 3.0 Switch with Remote...
11 Oct, 2024
Cable Matters Firmware Update Tool [4k@120hz on macOS]
Cable Matters released a firmware update tool for 8K HDMI Cables and Adapters. These updates resolve several compatibility and performance issues. This firmware update tool can also be used to update compatible products to enable 4K@120 on macOS. Applies to This firmware update tool applies...
26 Sep, 2024
Cable Matters 20Gbps USB C Switch Limited to 4K@60hz with Thunderbolt 3 Monitors (201352)
Cable Matters 20Gbps USB C Switch supports a maximum resolution of 4K@60hz when connected to a Thunderbolt 3 monitor. Applies to Cable Matters 20Gbps USB C Switch for 2 Computers (201352) Protocol Differences While USB4 and Thunderbolt 3 share some underlying technology, such as the...
19 Sep, 2024
Cable Matters USB-C® to 2.5 Gigabit Ethernet Adapters (201595, 201095, 202095, 201453) Troubleshooting Steps
If you experience issues with Cable Matters USB-C to 2.5 Gigabit Ethernet Adapters, follow these troubleshooting tips to resolve your issue. Applies to This troubleshooting guide applies to the following Cable Matters products: USB-C to 2.5 Gigabit Ethernet Adapter with PD (201453) ...
11 Jul, 2024
Can't Connect to Network When Using Ethernet Adapter with a Mac
The most common issue we hear about when using our USB to Ethernet adapters with a Mac is an inability to connect to the network. If the USB port is functioning properly and the ethernet cable used is not defective, are two common causes that could be to blame. Drivers Are Not Properly Installed...
09 Jul, 2024
Cable Matters USB-C® / USB-A Ethernet Switches, Adapters, and Hubs (201069, 201013, 201020, 201090, 202026, 202095, 107034, 201054) Troubleshooting Steps
macOS Operating System Update Issue On certain macOS systems, Cable Matters USB-C® or USB-A Ethernet switches, adapters, hubs, or docking stations might fail to work due to an out of date macOS operating system. The Ethernet port might not be detected and might not function. This issue affects...
09 Jul, 2024
Cable Matters Thunderbolt 4 Docking Station (107054) – Firmware Update to Resolve Compatibility Issues
Cable Matters released a firmware update for its Thunderbolt 4 Docking Station (107054) to resolve a compatibility issue. Follow the instructions below to update the device firmware if you are experiencing some compatibility issues while using the dock. Applies to This firmware update applies to...
02 Jul, 2024
Cable Matters Remote Control Dual 3-Prong Outlet Switch (400137-BLK) - Troubleshooting and Remote Pairing Instructions
Cable Matters Remote Control Dual 3-Prong Outlet Switch has been reported to include a remote that does not function. Please refer to this troubleshooting guide and follow the pairing instructions to fix the remote. Applies to This article applies to the following Cable Matters products: ...
24 Jun, 2024
Using Your iMac as a 2nd Display via Mini DisplayPort or Thunderbolt 2
Target Display Mode is a feature supported by select iMac desktops that enables an iMac to be used as an additional display for another Mac. The beauty of Target Display Mode is that it allows you to leverage your existing Mac devices to support a multi-display...
21 Mar, 2024
Which port do I have on my device?
With so many connections available on a wide range of devices, it can be confusing to determine the ports or connections your device has. It can also be very frustrating to purchase a cable or adapter only to find out it is not compatible once you receive it. We wanted to go a step beyond the...
21 Mar, 2024
Cable Matters 48Gbps USB-C® Video Adapter with 8K Support (201388, 201362) – Installation and Troubleshooting
The Cable Matters USB-C® Video Adapter is among the first USB-C adapters on the market to support an 8K resolution as specified in HDMI 2.1. This adapter supports up to 8K and 4K 120Hz resolutions with compatible computers and displays. System Requirements In general, the adapter supports...
18 Mar, 2024
(201303, 201323, 201503) USB4 20Gbps vs. USB 3.2 Gen2x2: Addressing Interpretation Discrepancies in USB Standard Readings
Cable Matters has launched an investigation to resolve customer concerns regarding our USB4 20Gbps cables, particularly based on feedback that some utilities are identifying them as USB 3.2 Gen2 cables. We take customer feedback seriously and are dedicated to solving any concerns. Below we will...
29 Jan, 2024
How To Start Windows PE System via UEFI PXE IPv4
Most of Cable Matters USB Ethernet Adapters feature support for UEFI PXE boot. In this knowledge base article, we will guide you through the step-by-step process of starting a Windows PE (Preinstallation Environment) system using PXE (Preboot eXecution Environment) IPv4. Applies To: This guide...
18 Jan, 2024
Troubleshooting Guide for Cable Matters Infrared Remote Extender Cable (203002)
If you encounter difficulty using the Cable Matters Infrared Remote Extender Cable, follow these troubleshooting tips to resolve your issue. Applies to This troubleshooting guide applies to the following Cable Matters products: Cable Matters Infrared Remote Extender Cable (203002) ...
18 Dec, 2023
Cable Matters DisplayPort and Mini DisplayPort to 8K HDMI Adapter and Cable (102101, 102103, 101101, 101109) – Firmware Update to Fix Compatibility and Performance Issues
Cable Matters released a firmware update for its DisplayPort and Mini DisplayPort 1.4 to 8K HDMI Adapter. This update resolves several compatibility and performance issues. Follow the instructions below to update the device firmware. Applies to This firmware update applies to the following Cable...
23 Oct, 2023
Cable Matters USB4 Mini Dock with Dual DisplayPort (201308) Performance Limitation when Connected to Thunderbolt 3 Hosts
The Cable Matters USB4 Mini Dock with Dual DisplayPort (201308) is fully compatible with USB4 and Thunderbolt 4 hosts. When connected to a Thunderbolt 3 host, the performance of the USB4 Mini Dock is limited. Applies To This article applies to the following Cable Matters products: USB4 Mini...
23 Oct, 2023
Cable Matters 201014, 202313, 202069 Ethernet Stopped Working on macOS after upgrading to macOS 14
We noticed that the Ethernet function of some Cable Matters products may be disabled after users upgrade to macOS 14. If you are experiencing this issue, please follow the steps below. Applies To This article applies to the following Cable Matters products: USB-C Multiport Adapter with 4K...
12 Oct, 2023
Cable Matters 201024 / 201053 / 201054 / 107004 / 107014 / 107024 Docking Stations: Select Audio Input and Output for Headphone & Mic Port.
Both Windows and macOS allow users to play audio and record voice through the system's internal speakers / microphones or through the audio ports to external speakers / headphones. This article applies to Cable Matters 201024, 201054, 107004, 107014, and 107024 to manually select audio input and...
04 Oct, 2023
SuperSpeed USB 3.0/2.0 to HDMI/DVI Adapter
Cable Matters® SuperSpeed USB 3.0/2.0 to HDMI/DVI Adapter for Windows and Mac up to 2560x1440/1920x1200 in Black/White (SKU: 103046) Product Specifications Important Notes - SEPARATE CABLE REQUIRED – An HDMI or DVI cable is not included - NOT BI-DIRECTIONAL - Adapter only operates from...
11 Sep, 2023
EZ-Dock MAC Address Clone Quick Guide
All Cable Matters docking stations or adapters with an Ethernet port include a free Windows application that enables our customers to better manage their network security. When your computer is connected to the Internet through the ethernet port on the Cable Matters docking station, your network...
05 Sep, 2023
Cable Matters Micro USB to Ethernet Adapter for TV Sticks (202053) - Firmware Update to Resolve Compatibility Issue with the Amazon Fire TV Stick 4K Max
Cable Matters has released a firmware update to resolve a compatibility issue with the Amazon Fire TV Stick 4K Max. Applies To This firmware update applies to the following Cable Matters product: Micro USB to Ethernet Adapter for TV sticks (202053-BLK) Resolved Issues This firmware...
30 Aug, 2023
Cable Matters 202013 / 202023 / 202026 USB Ethernet Adapters Having Connection Issues after Windows Reboot
Symptom 1: Ethernet does not work and the adapter is not recognized by the computer after a Windows reboot, or the adapter is not correctly recognized as an Ethernet adapter. Instead, it is recognized as a CD ROM or storage device In some rare conditions, the Cable Matters USB to Ethernet...
03 Aug, 2023
Cable Matters Triple Video Hub (101065, 101075, 201365, 201375) - Firmware Update to Solve Performance Issues
Cable Matters has released a firmware update for its Triple Monitor Hubs. These updates resolve several compatibility and performance issues. Follow the instructions below to update the device firmware. Please note that there are 8 different firmware versions in the .zip...
26 May, 2023
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