Cable Matters Knowledge Base

SuperSpeed USB 3.0/2.0 to HDMI/DVI Adapter

Cable Matters® SuperSpeed USB 3.0/2.0 to HDMI/DVI Adapter for Windows and Mac up to 2560x1440/1920x1200 in Black/White (SKU: 103046) Product Specifications Important Notes - SEPARATE CABLE REQUIRED – An HDMI or DVI cable is not included - NOT BI-DIRECTIONAL - Adapter only operates from...

EZ-Dock MAC Address Clone Quick Guide

All Cable Matters docking stations or adapters with an Ethernet port include a free Windows application that enables our customers to better manage their network security. When your computer is connected to the Internet through the ethernet port on the Cable Matters docking station, your network...

Cable Matters Micro USB to Ethernet Adapter for TV Sticks (202053) - Firmware Update to Resolve Compatibility Issue with the Amazon Fire TV Stick 4K Max

Cable Matters has released a firmware update to resolve a compatibility issue with the Amazon Fire TV Stick 4K Max. Applies To This firmware update applies to the following Cable Matters product: Micro USB to Ethernet Adapter for TV sticks (202053-BLK) Resolved Issues This firmware...

Cable Matters 202013 / 202023 / 202026 USB Ethernet Adapters Having Connection Issues after Windows Reboot

Symptom 1: Ethernet does not work and the adapter is not recognized by the computer after a Windows reboot, or the adapter is not correctly recognized as an Ethernet adapter. Instead, it is recognized as a CD ROM or storage device In some rare conditions, the Cable Matters USB to Ethernet...

Cable Matters USB-C® to 2.5 Gigabit Ethernet Adapters (201595, 201095, 202095, 201453) Troubleshooting Steps

If you experience issues with Cable Matters USB-C to 2.5 Gigabit Ethernet Adapters, follow these troubleshooting tips to resolve your issue. Applies to This troubleshooting guide applies to the following Cable Matters products: USB-C to 2.5 Gigabit Ethernet Adapter with PD (201453) ...

Cable Matters Triple Video Hub (101065, 101075, 201365, 201375) - Firmware Update to Solve Performance Issues

Cable Matters has released a firmware update for its Triple Monitor Hubs. These updates resolve several compatibility and performance issues. Follow the instructions below to update the device firmware. Please note that there are 8 different firmware versions in the .zip...

Cable Matters 202069 USB to 4x Ethernet Adapter Troubleshooting

Symptom: The computers or devices connected to the network or the Internet through the adapter’s Ethernet ports are all disconnected. This adapter is powered through USB port. If the host computer is turned off or put into sleep mode, the adapter connected the computer might be powered off,...

Cable Matters KVM Switch (201085, 202070, 202071) - EDID Emulation

Cable Matters KVM Switches do not natively support EDID Emulation. Applies to USB-C KVM Switch for 2 Computers with HDMI and DisplayPort (201085) USB 3.0 KVM Switch DisplayPort 1.4 for 2 Computers (202070) USB 3.0 KVM Switch for 2 Computers with HDMI and 3 x USB 3.0 Ports (202071) ...

USB-C KVM Switch for 2 Computers with HDMI and DisplayPort (201085) – Firmware Update to Fix Issues when Switching Between Hosts

Cable Matters released two firmware updates for its USB-C Switch with HDMI and DisplayPort. These updates resolve several compatibility and performance issues. Follow the instructions below to update the device firmware. Please note, if you purchased a new USB-C KVM Switch after...

USB-C KVM Switch for 2 Computers with HDMI and DisplayPort (201085) – Firmware Update to Fix Compatibility and Performance Issues

Cable Matters released two firmware updates for its USB-C Switch with HDMI and DisplayPort. These updates resolve several compatibility and performance issues. Follow the instructions below to update the device firmware. Please note, if you purchased a new USB-C KVM Switch after...

Cable Matters USB-C to (Mini) DisplayPort Cable (201036, 201076, 201336, 201536) – Firmware Update to Fix Compatibility and Performance Issues

Cable Matters released a firmware update for its USB-C to (Mini) DisplayPort Cables. This update resolves a compatibility and performance issue. Follow the instructions below to update the device firmware. Applies to This firmware update applies to the following Cable Matters products: USB-C...

Cable Matters USB-C® to Multiport Hub with HDMI and Charging (201378) Troubleshooting Steps

If you have trouble using the Cable Matters Multiport adapter and an external hard drive, follow these troubleshooting tips to resolve your issue. Applies to This troubleshooting guide applies to the following Cable Matters products: USB-C® to Multiport Hub with HDMI and Charging (201378) ...

Cable Matters USB-C Video Cables and Adapters (201062, 201086, 201037) – Firmware Update to Fix Compatibility and Performance Issues

Cable Matters released a firmware update for its USB-C Video Cables and Adapters. This update resolves a compatibility and performance issue. Follow the instructions below to update the device firmware. Applies to This firmware update applies to the following Cable Matters products: USB-C to...

Driver Installation Guide for Cable Matters USB to Ethernet Adapters (202313, 202069)

Applies to This driver installation guide update applies to the following Cable Matters products: USB to Ethernet Adapter for Switch (202313) USB 3.1 to 4-port Gigabit Ethernet Adapter (202069) Driver Installation Procedure 1. Download the Driver from the ASIX Web Site: Open the web...

Reset Graphics Setting in Windows

This article is for Cable Matters model number 201024 / 201053 / 201054 / 201055 / 201056 to solve video related issues including black screen, distorted screen, or wrong resolution when streaming video through USB-C / Thunderbolt 3 port. Some of the issues can be solved by resetting the graphics...

Cable Matters DisplayPort to 8K HDMI Adapter and Cable (102101, 102103) – Firmware Update to Fix Compatibility and Performance Issues

Cable Matters released a firmware update for its DisplayPort 1.4 to 8K HDMI Adapter. This update resolves several compatibility and performance issues. Follow the instructions below to update the device firmware. Applies to This firmware update applies to the following Cable Matters products: ...

Cable Matters 48Gbps HDMI Video Adapter (201428) – Firmware Update to Fix Compatibility and Performance Issues

Cable Matters released a firmware update for its 48Gbps USB C to HDMI Adapter with 100W PD. This update resolves several compatibility and performance issues. Follow the instructions below to update the device firmware. Applies to This firmware update applies to the following Cable Matters...

Cable Matters USB-C KVM Switch (201085) - Troubleshooting Guide

If you experience issues with the Cable Matters USB-C KVM, follow these troubleshooting tips to resolve your issue. Applies to This troubleshooting guide applies to the following Cable Matters product: USB-C KVM Switch for 2 Computers with HDMI, DisplayPort, and 4 x USB 3.0 Ports (201085) ...

Cable Matters USB C to 8K HDMI Adapters and Cables (201388-A, 201362-A) – Firmware Update to Fix Compatibility and Performance Issues

Cable Matters released a firmware update for its USB C to 8K HDMI Adapter and Cable. This update resolves several compatibility and performance issues. Follow the instructions below to update the device firmware. Applies to This firmware update applies to the following Cable Matters products: ...

Cable Matters 202060 / 201085 / 202070 USB 3.0 Switch Troubleshoot

Symptom: laggy mouse and missing keystrokes when connecting wireless mouse/keyboards to USB 3.0. The 2.4 GHz band is a widely used unlicensed radio frequency band for devices such as wireless routers, as well as wireless PC peripherals such as a mouse or keyboard. Though USB 3.0 has a 5...

Cable Matters 101065 / 201053 / 201054 / 201055 / 201056 / 201365 DisplayPort MST Video Issue and Configuration

This article is for Cable Matters model numbers 101065 / 201053 / 201054 / 201055 / 201056 / 201365 with the DisplayPort MST technology to solve video related issues including no video on the second display. The DisplayPort MST technology is a feature added to DisplayPort with the introduction...

USB-C Multiport Adapter with 8K HDMI and Power Delivery (201348) – Firmware Update to Fix Compatibility and Performance Issues

Cable Matters released a firmware update for its USB-C Multiport Adapter. This update resolves several compatibility and performance issues. Follow the instructions below to update the device firmware. Applies to This firmware update applies to the following Cable Matters products: USB-C...

Cable Matters USB-C to Dual HDMI Adapter (201071) – Firmware Update to Fix Compatibility and Performance Issues

Cable Matters released a firmware update for its USB-C Dual Monitor Adapter. This update resolves several compatibility and performance issues. Follow the instructions below to update the device firmware. Applies to This firmware update applies to the following Cable Matters products: USB-C...

Cable Matters USB-C to 8K HDMI and DisplayPort Adapter (201070) – Firmware Update to Fix Compatibility and Performance Issues

Cable Matters released a firmware update for its USB-C Dual Monitor Adapter. This update resolves several compatibility and performance issues. Follow the instructions below to update the device firmware. Applies to This firmware update applies to the following Cable Matters products: Cable...

Cable Matters 48Gbps HDMI Video Adapters (201388, 201362, 102101, 102103, 101101, 101109) – Firmware Update to Fix Compatibility and Performance Issues

Cable Matters released a firmware update for its line of Ultra HD HDMI converter adapters and cables. This update resolves several compatibility and performance issues. Follow the instructions below to update the device firmware. Applies to This firmware update applies to the following Cable...