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document Cable Matters 201054 USB-C Docking Station with Dual DisplayPort Troubleshoot
System requirements Not all USB-C ports support all features of USB-C. Some computers and smartphones only support data over USB-C for external storage such as flash drives while some devices support video and charging over USB-C. Check the below article about the USB-C port capability. If you...
15 Oct, 2018 Comments: 0
document Cable Matters 201055 USB-C to Dual 4K DisplayPort Multiport Adapter with Power Delivery
This USB-C Multiport Adapter with Dual DisplayPort is one of the first products on the market to support the new USB Power Delivery 3.0 standard. USB PD 3.0 ensures backwards compatibility with USB PD 2.0 and provides additional benefits including the Fast-Role Swap Mechanism...
15 Oct, 2018 Comments: 0
document Cable Matters 201046 / 201055 / 201056 Firmware Update to Fix Charging Related Issues with Apple 87w USB-C Power Adapter
This article is for Cable Matters model numbers 201046 / 201055 / 201056 to solve charging related issues including a failure to charge using certain USB-C power adapters, such as the Apple 87W USB-C power adapter. These issues can be solved by performing a firmware update. Please follow the...
10 Oct, 2018 Comments: 0
document Software Updates for Windows Computers with USB-C & Thunderbolt 3
Windows computers with USB-C or Thunderbolt 3 may require an update of the System BIOS, Thunderbolt™ Firmware, Thunderbolt™ driver, and Intel Graphics driver from the computer manufacturer to achieve the best performance with USB-C or Thunderbolt 3 accessories. The software required...
07 Oct, 2018 Comments: 1
document Cable Matters 201018 / 201028 / 201031 / 201062 / 201038 Issues Supporting 4K 60Hz on macOS 10.14 Mojave
This article is for Cable Matters model numbers 201018 / 201028 / 201031 / 201062 / 201038 to solve the refresh rate issue in macOS after updating to 10.14 Mojave. In the new macOS, the refresh rate list box has been removed for HDMI adapters.            ...
28 Sep, 2018 Comments: 0
document Cable Matters 201018 USB-C to 4K HDMI Adapter
System requirement Not all USB-C ports support all features of USB-C. Some computers and smartphones only support data over USB-C for external storage such as flash drives while some devices support video and charging over USB-C. Check the below article about the USB-C port capability. If you...
28 Sep, 2018 Comments: 1
document Cable Matters 201031 USB-C to HDMI / DisplayPort / VGA Multiport Adapter with Power Delivery
System requirements Not all USB-C ports support all features of USB-C. Some computers and smartphones only support data over USB-C for external storage such as flash drives while some devices support video and charging over USB-C. Check the below article about the USB-C port capability. If you...
28 Sep, 2018 Comments: 0
document Cable Matters 201062 USB-C to 4K HDMI Cable
System Requirement Not all USB-C ports support all features of USB-C. Some computers and smartphones only support data over USB-C for external storage such as flash drives while some devices support video and charging over USB-C. Check the below article about the USB-C port capability. If you...
28 Sep, 2018 Comments: 0
document Cable Matters 201028 USB-C to 4K HDMI Adapter with Power Delivery
System requirement Not all USB-C ports support all features of USB-C. Some computers and smartphones only support data over USB-C for external storage such as flash drives while some devices support video and charging over USB-C. Check the below article about the USB-C port capability. If you...
28 Sep, 2018 Comments: 0
document Cable Matters 201049 USB-C to DVI Multiport Adapter with Power Delivery
System requirement Not all USB-C ports support all features of USB-C. Some computers and smartphones only support data over USB-C for external storage such as flash drives while some devices support video and charging over USB-C. Check the below article about the USB-C port capability. If you...
21 Sep, 2018 Comments: 0
document Cable Matters 201047 USB-C to VGA Multiport Adapter with Power Delivery
System requirement Not all USB-C ports support all features of USB-C. Some computers and smartphones only support data over USB-C for external storage such as flash drives while some devices support video and charging over USB-C. Check the below article about the USB-C port capability. If you...
21 Sep, 2018 Comments: 0
document Cable Matters 201046 USB-C to 4K DisplayPort Multiport Adapter with Power Delivery
This USB-C Multiport Adapter is one of the first products on the market to support the new USB Power Delivery 3.0 standard. USB PD 3.0 ensures backwards compatibility with USB PD 2.0 and provides additional benefits including the Fast-Role Swap Mechanism (allows users to unplug...
21 Sep, 2018 Comments: 0
document Cable Matters 201048 USB-C to 4K HDMI Multiport Adapter with Power Delivery
System requirement Not all USB-C ports support all features of USB-C. Some computers and smartphones only support data over USB-C for external storage such as flash drives while some devices support video and charging over USB-C. Check the below article about the USB-C port capability. If you...
21 Sep, 2018 Comments: 0
document Cable Matters 201036 USB-C to 4K DisplayPort Cable
System requirement Not all USB-C ports support all features of USB-C. Some computers and smartphones only support data over USB-C for external storage such as flash drives while some devices support video and charging over USB-C. Check the below article about the USB-C port capability. If you...
21 Sep, 2018 Comments: 0
document Cable Matters 201026 USB-C to 4K DisplayPort Adapter with Power Delivery
System requirement Not all USB-C ports support all features of USB-C. Some computers and smartphones only support data over USB-C for external storage such as flash drives while some devices support video and charging over USB-C. Check the below article about the USB-C port capability. If you...
21 Sep, 2018 Comments: 0
document Cable Matters 201016 USB-C to 4K 60Hz DisplayPort Adapter
System requirement Not all USB-C ports support all features of USB-C. Some computers and smartphones only support data over USB-C for external storage such as flash drives while some devices support video and charging over USB-C. Check the below article about the USB-C port capability. If you...
21 Sep, 2018 Comments: 0
document Cable Matters 201017 USB-C to VGA Adapter
System requirement Not all USB-C ports support all features of USB-C. Some computers and smartphones only support data over USB-C for external storage such as flash drives while some devices support video and charging over USB-C. Check the below article about the USB-C port capability. If you...
21 Sep, 2018 Comments: 0
document Cable Matters 201019 USB-C to DVI Adapter
System requirement Not all USB-C ports support all features of USB-C. Some computers and smartphones only support data over USB-C for external storage such as flash drives while some devices support video and charging over USB-C. Check the below article about the USB-C port capability. If you...
21 Sep, 2018 Comments: 0
document Cable Matters 201013 / 201020 Ethernet does not work or keeps disconnecting
Symptom: Ethernet does not work, adapter is not recognized by computer. The adapter usually will be recognized by the OS automatically. If for some reason the OS failed registering the adapter, please download the driver and install it manually using the link below. Download driver ...
21 Sep, 2018 Comments: 0
document Cable Matters 107016 Thunderbolt 3 Multiport Adapter with Dual HDMI
System Requirements: While the Thunderbolt 3 to Dual HDMI Adapter utilizes the reversible USB-C connector, it only supports Thunderbolt 3 enabled computers such as the 2016 and 2017 MacBook Pro. It will not work with computers that are equipped with USB-C but not Thunderbolt 3 such as...
21 Sep, 2018 Comments: 0
document Cable Matters 107015 Thunderbolt 3 Multiport Adapter with Dual DisplayPort
System Requirements: While the Thunderbolt 3 to Dual DisplayPort Adapter utilizes the reversible USB-C connector, it only supports Thunderbolt 3 enabled computers such as the 2016 and 2017 MacBook Pro. It will not work with computers that are equipped with USB-C but not Thunderbolt 3...
21 Sep, 2018 Comments: 0
document Reset Graphics Setting in Windows
This article is for Cable Matters model number 201024 / 201055 / 201056 / 201054 to solve video related issues including black screen, distorted screen, or wrong resolution when streaming video through USB-C / Thunderbolt 3 port. Some of the issues can be solved by resetting the graphics settings....
20 Sep, 2018 Comments: 0
document Cable Matters 107003 Thunderbolt 3 to Thunderbolt 2 Adapter
System Requirements:  Thunderbolt 3 utilizes the new reversible USB-C connector instead of the Mini DisplayPort used by Thunderbolt 2. Thunderbolt 3 is the latest version of Thunderbolt and is backwards compatible to Thunderbolt 2 by using this Thunderbolt 3 to Thunderbolt 2 adapter. ...
11 Sep, 2018 Comments: 0
document Cable Matters 107002 40 Gbps / 20 Gbps Thunderbolt 3 Cable
System Requirements: This Thunderbolt 3 cable utilizes the reversible USB-C connector and supports both USB-C and Thunderbolt 3 enabled computers, peripherals, and displays. When connected to Thunderbolt 3 devices, the data transfer rate can reach 40 Gbps (0.5m) and 20 Gbps (1m & 2m)....
06 Sep, 2018 Comments: 0
document Cable Matters 201024 / 201053 / 201054 / 201055 / 201056 DisplayPort MST Video Issue and Configuration
This article is for Cable Matters model numbers 201024 / 201053 / 201054 / 201055 / 201056 with the DisplayPort MST technology to solve video related issues including no video on the second display. The DisplayPort MST technology is a feature added to DisplayPort with the introduction of...
06 Sep, 2018 Comments: 0


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