Knowledge Base for Cable Matters Connectivity Products
Recent Articles
Cable Matters 48Gbps USB-C® Video Adapter with 8K Support (201388) – Installation and Troubleshooting
The Cable Matters USB-C® Video Adapter is among the first USB-C adapters on the market to support an 8K resolution as specified in HDMI 2.1. This adapter supports up to 8K resolution and 4K 120Hz resolution with compatible computers and displays. System Requirements In general, the adapter...
24 May, 2021
Cable Matters 48Gbps USB-C® Video Adapter with 8K Support (201388) – Firmware Upgrade to fix HDR and LG Television Support Issues
An older firmware version included in some models of the Cable Matters 48Gbps USB-C® Video Adapter with 8K Support (201388) may not properly support HDR on computers and displays with HDR support. The older firmware may also cause the adapter to malfunction when connected to certain LG 4K and 8K...
24 May, 2021
Cable Matters USB-C® / USB-A Ethernet Switches, Adapters, and Hubs (201069, 201013, 201020, 201090, 202026, 202095, 107034, 201054) Troubleshooting Steps
macOS Operating System Update Issue On certain macOS systems, Cable Matters USB-C® or USB-A Ethernet switches, adapters, hubs, or docking stations might fail to work due to an out of date macOS operating system. The Ethernet port might not be detected and might not function. This issue affects...
11 May, 2021
Cable Matters USB to Ethernet Adapter / Switch / Multiport Adapter (201014 / 202069 / 202313 / 202013 Older Version) - macOS Installation Instructions
On some new MacBook systems with the new Apple M1 chipset, you may need to configure your Mac’s security settings to enable the installation of a beta Ethernet driver. Apple’s System Integrity Protection feature may block the driver from installing. Without this driver, the Ethernet ports of...
03 May, 2021
Cable Matters USB-A 3.0 to USB C Data Transfer Cable (201367) Firmware Upgrade to Resolve Cable Disconnection Issue
If the Cable Matters USB-A 3.0 to USB C Data Transfer Cable (Model 201367) frequently disconnects from the system, you may need to upgrade the cable’s firmware. Follow these instructions to upgrade the cable firmware. The cable contains two firmware chips that must be upgraded separately. NOTE:...
19 Mar, 2021
Cable Matters 202013 / 202023 / 202026 USB Ethernet Adapters Having Connection Issues after Windows Reboot
Symptom 1: Ethernet does not work and the adapter is not recognized by the computer after a Windows reboot, or the adapter is not correctly recognized as an Ethernet adapter. Instead, it is recognized as a CD ROM or storage device In some rare conditions, the Cable Matters USB to Ethernet...
04 Feb, 2021
Cable Matters DisplayPort MST Hub (101065, 101075) - Troubleshooting Steps
The Cable Matters DisplayPort MST Multi-Monitor Hub transforms a single DisplayPort or Mini DisplalyPort port into a triple video powerhouse, with support for up to 3 high-definition, high refresh rate monitors. The Multi-Monitor Hub features a model with 2x DisplayPort and 1x HDMI (101065), and...
27 Jan, 2021
Cable Matters HDMI Extender over Ethernet (103002, 103002R) Troubleshooting Steps
The Cable Matters HDMI Extender over Ethernet boosts the length limits of HDMI by carrying the signal over a Cat6 Ethernet cable. This extension method enables you to carry an HDMI connection up to 300 feet on a single cable. Connect multiple receivers through a dedicated Ethernet switch. ...
27 Jan, 2021
Cable Matters 202054 Triple Video USB-C Docking Station Troubleshoot
System requirements This triple docking station supports dual 4K 60Hz monitors on any computer running Windows / Linux. It also supports a third 4K 30Hz monitor on computers with USB-C or Thunderbolt 3 that has video capability. Not all USB-C ports support all features of USB-C. Some...
21 Jan, 2021
Cable Matters USB-C® to MST Multi-Monitor Hub (201365, 201375) – Troubleshooting Steps
The Cable Matters USB-C® to MST Multi-Monitor Hub transforms a single USB-C port into a triple video powerhouse, with support for up to 3 high-definition, high refresh rate monitors. Power and charge your laptop with pass-through USB-C charging support too. The Multi-Monitor Hub features a...
15 Jan, 2021
Cable Matters USB-C® to MST Multi-Monitor Hub (201365, 201375) Firmware Update to Solve USB-C Charging Issues
If your USB-C to MST Multi-Monitor Hub (Models 201365 / 201375) experiences issues relating to USB-C pass-through charging, you may need to upgrade your hub’s firmware. When you connect a USB-C charging cable to the hub, monitors may not be detected initially or after disconnecting and...
12 Jan, 2021
Cable Matters 101065 / 201365 Triple Video Hub Firmware Update to Solve Video Flickering Issue
Please follow the steps below to solve the video flickering issue: 1) Connect the hub to your computer and a monitor through DisplayPort. 2) Download the Firmware and the Update Tool from here and save them under the same folder. 3) Open the Update Tool and check whether the...
12 Jan, 2021
Cable Matters 18Gbps HDMI to DisplayPort Adapter (103099) – Troubleshooting Steps
The Cable Matters 18Gbps HDMI to DisplayPort adapter supports the 4K @60Hz resolution. Turn a device's HDMI port into a DisplayPort port for connecting to DisplayPort monitors up to a resolution of 4K@60Hz. General Troubleshooting Steps Try lowering the resolution and refresh rate settings. ...
07 Jan, 2021
Cable Matters Triple Monitor USB-C® Hub (201331) Troubleshooting
The Cable Matters Triple Monitor USB-C® Hub supports up to three displays, three USB peripherals, Gigabit Ethernet networking, and pass-through host charging on supported devices. Display Resolution Support The hub's capabilities depend on the number, resolution, and refresh rate of the...
04 Jan, 2021
Cable Matters 101065 / 201365 Triple Video Mini DisplayPort / DisplayPort Splitter Troubleshoot
The Triple Video DisplayPort Splitter Hub with Dual DisplayPort and HDMI is one of the first products on the market to support the new DisplayPort 1.4 and Display Stream Compression (DSC) 1.2 standards. DisplayPort 1.4 doubles the bandwidth of DisplayPort 1.2 to support an 8K...
29 Jul, 2020
Cable Matters 202060 4-Port USB 3.0 Switch Troubleshoot
Symptom: laggy mouse and missing keystrokes when connecting wireless mouse/keyboards to USB 3.0. The 2.4 GHz band is a widely used unlicensed radio frequency band for devices such as wireless routers, as well as wireless PC peripherals such as a mouse or keyboard. Though USB 3.0 has a 5...
09 Jul, 2020
Cable Matters 202069 USB to 4x Etherent Adapter Trouble Shoot
Symptom: The computers or devices connected to the network or the Internet through the adapter’s Ethernet ports are all disconnected. This adapter is powered through USB port. If the host computer is turned off or put into sleep mode, the adapter connected the computer might be powered off,...
03 Jun, 2020
Cable Matters 201036 USB-C to 8K DisplayPort Cable
This USB-C to DisplayPort cable supports the new DisplayPort 1.4 and Display Stream Compression (DSC) 1.2 standards. DisplayPort 1.4 doubles the bandwidth of DisplayPort 1.2 to support an 8K display at 30Hz or 4K display at 120Hz. DSC 1.2 allows even higher resolution such as 8K 60Hz or 4K 240Hz...
03 Jun, 2020
Cable Matters 201048 USB-C to 4K HDMI Multiport Adapter with Power Delivery
System requirement Not all USB-C ports support all features of USB-C. Some computers and smartphones only support data over USB-C for external storage such as flash drives while some devices support video and charging over USB-C. Check the below article about the USB-C port capability. If...
16 May, 2020
Cable Matters 201098 USB-C to 4K HDMI Multiport Adapter Hub with Power Delivery
System requirement Not all USB-C ports support all features of USB-C. Some computers and smartphones only support data over USB-C for external storage such as flash drives while some devices support video and charging over USB-C. Check the below article about the USB-C port capability. If...
16 May, 2020
Cable Matters 201236 and 201262 WWCB Certified USB-C Video Cables Troubleshoot
System requirement Not all USB-C ports support all features of USB-C. Some computers and smartphones only support data over USB-C for external storage such as flash drives while some devices support video and charging over USB-C. Check the below article about the USB-C port...
16 May, 2020
Cable Matters 201246 and 201248 WWCB Certified USB-C Hubs Troubleshoot
System requirement Not all USB-C ports support all features of USB-C. Some computers and smartphones only support data over USB-C for external storage such as flash drives while some devices support video and charging over USB-C. Check the below article about the USB-C port...
16 May, 2020
Thunderbolt™ 3 Firmware and Driver Updates for HP Computers
Windows Thunderbolt™ 3 equipped computers may require update of the System BIOS, Thunderbolt™ Firmware, Thunderbolt™ driver, and Intel Graphics driver for your cable or adapter to function properly. This article is for HP computers with Thunderbolt 3. The HP Zbook laptops with...
16 May, 2020
Thunderbolt™ 3 Firmware and Driver Updates for Asus Computers
Windows Thunderbolt™ 3 equipped computers may require update of the System BIOS, Thunderbolt™ Firmware, Thunderbolt™ driver, and Intel Graphics driver for your cable or adapter to function properly. This article is for Asus computers with Thunderbolt 3. The ASUS ZenBook Pro...
16 May, 2020
Thunderbolt™ 3 Firmware and Driver Updates for Lenovo Computers
Windows Thunderbolt™ 3 equipped computers may require update of the System BIOS, Thunderbolt™ Firmware, Thunderbolt™ driver, and Intel Graphics driver for your cable or adapter to function properly. This article is for Lenovo computers with Thunderbolt 3. The ThinkPad T470...
16 May, 2020