Knowledge Base for Cable Matters Connectivity Products

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Found about 141 results
Symptom: Ethernet does not work, adapter is not recognized by computer. The adapter will usually be automatically recognized by the OS. If the OS fails to register the adapter, please download the driver and install it manually using the link below. Download driver If this does not solve the...
30 Oct, 2024
Cable Matters KVM Switches do not natively support EDID Emulation. Applies to USB-C KVM Switch for 2 Computers with HDMI and DisplayPort (201085) USB 3.0 KVM Switch DisplayPort 1.4 for 2 Computers (202070) USB 3.0 KVM Switch for 2 Computers with HDMI and 3 x USB 3.0 Ports (202071) 20Gbps...
16 Oct, 2024
Cable Matters KVM and USB Switches come with an individually paired remote. Please follow the instructions below to pair the remote. Applies to Cable Matters 20Gbps USB C Switch for 2 Computers (201352) 14-in-1 Dual 4K 60Hz USB C KVM Switch Dock (201075) 4-Port USB 3.0 Switch with Remote...
11 Oct, 2024
Cable Matters released a firmware update tool for 8K HDMI Cables and Adapters. These updates resolve several compatibility and performance issues. This firmware update tool can also be used to update compatible products to enable 4K@120 on macOS. Applies to This firmware update tool applies...
26 Sep, 2024
Cable Matters 20Gbps USB C Switch supports a maximum resolution of 4K@60hz when connected to a Thunderbolt 3 monitor. Applies to Cable Matters 20Gbps USB C Switch for 2 Computers (201352) Protocol Differences While USB4 and Thunderbolt 3 share some underlying technology, such as the...
19 Sep, 2024
If you experience issues with Cable Matters USB-C to 2.5 Gigabit Ethernet Adapters, follow these troubleshooting tips to resolve your issue. Applies to This troubleshooting guide applies to the following Cable Matters products: USB-C to 2.5 Gigabit Ethernet Adapter with PD (201453) ...
11 Jul, 2024
The most common issue we hear about when using our USB to Ethernet adapters with a Mac is an inability to connect to the network. If the USB port is functioning properly and the ethernet cable used is not defective, are two common causes that could be to blame. Drivers Are Not Properly Installed...
09 Jul, 2024
macOS Operating System Update Issue On certain macOS systems, Cable Matters USB-C® or USB-A Ethernet switches, adapters, hubs, or docking stations might fail to work due to an out of date macOS operating system. The Ethernet port might not be detected and might not function. This issue affects...
09 Jul, 2024
Cable Matters released a firmware update for its Thunderbolt 4 Docking Station (107054) to resolve a compatibility issue. Follow the instructions below to update the device firmware if you are experiencing some compatibility issues while using the dock. Applies to This firmware update applies to...
02 Jul, 2024
Cable Matters Remote Control Dual 3-Prong Outlet Switch has been reported to include a remote that does not function. Please refer to this troubleshooting guide and follow the pairing instructions to fix the remote. Applies to This article applies to the following Cable Matters products: ...
24 Jun, 2024

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