Knowledge Base for Cable Matters Connectivity Products

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Found about 143 results
Cable Matters released a firmware update to its Hybrid Thunderbolt 3 Docking Station to resolve a flickering issue. Follow the instructions below to update the device firmware. Applies to This firmware update applies to the following Cable Matters products: Hybrid Thunderbolt 3 Docking...
29 Jul, 2022
The Cable Matters DisplayPort MST Multi-Monitor Hub transforms a single DisplayPort or Mini DisplalyPort port into a triple video powerhouse, with support for up to 3 high-definition, high refresh rate monitors. The Multi-Monitor Hub features a model with 2x DisplayPort and 1x HDMI (101065), and...
28 Feb, 2022
macOS Operating System Update Issue On certain macOS systems, Cable Matters USB-C® or USB-A Ethernet switches, adapters, hubs, or docking stations might fail to work due to an out of date macOS operating system. The Ethernet port might not be detected and might not function. This issue affects...
11 May, 2021
On some new MacBook systems with the new Apple M1 chipset, you may need to configure your Mac’s security settings to enable the installation of a beta Ethernet driver. Apple’s System Integrity Protection feature may block the driver from installing. Without this driver, the Ethernet ports of...
03 May, 2021
If the Cable Matters USB-A 3.0 to USB C Data Transfer Cable (Model 201367) frequently disconnects from the system, you may need to upgrade the cable’s firmware. Follow these instructions to upgrade the cable firmware. The cable contains two firmware chips that must be upgraded separately. NOTE:...
19 Mar, 2021
The Cable Matters HDMI Extender over Ethernet boosts the length limits of HDMI by carrying the signal over a Cat6 Ethernet cable. This extension method enables you to carry an HDMI connection up to 300 feet on a single cable. Connect multiple receivers through a dedicated Ethernet switch. ...
27 Jan, 2021
The Cable Matters USB-C® to MST Multi-Monitor Hub transforms a single USB-C port into a triple video powerhouse, with support for up to 3 high-definition, high refresh rate monitors. Power and charge your laptop with pass-through USB-C charging support too. The Multi-Monitor Hub features a...
15 Jan, 2021
If your USB-C to MST Multi-Monitor Hub (Models 201365 / 201375) experiences issues relating to USB-C pass-through charging, you may need to upgrade your hub’s firmware. When you connect a USB-C charging cable to the hub, monitors may not be detected initially or after disconnecting and...
12 Jan, 2021
The Cable Matters 18Gbps HDMI to DisplayPort adapter supports the 4K @60Hz resolution. Turn a device's HDMI port into a DisplayPort port for connecting to DisplayPort monitors up to a resolution of 4K@60Hz. General Troubleshooting Steps Try lowering the resolution and refresh rate settings. ...
07 Jan, 2021
The docking station supports USB-C Power Delivery host charging of up to 85W. However, depending on the firmware version, the docking station may be limited to 60W. This limitation can be removed by updating the docking station’s firmware. Follow these steps to update the docking station’s...
15 May, 2020

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