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Cable Matters 201017 USB-C to VGA Adapter

Article ID: 108
Last updated: 09 Sep, 2019

System requirement

Not all USB-C ports support all features of USB-C. Some computers and smartphones only support data over USB-C for external storage such as flash drives while some devices support video and charging over USB-C. Check the below article about the USB-C port capability. If you are not sure, please consult the manufacturer for this information.

http://kb.cablematters.com/index.php?View=entry&EntryID=86

Symptom: The Adapter is not functioning properly on a Windows computer with Thunderbolt 3. Symptoms include no video and flickering video.

Solution: Update BIOS, Thunderbolt 3 firmware, Thunderbolt 3 driver, and Intel Graphics Driver from the manufacturer website. For more details, refer to articles below:

BIOS, Firmware and Driver Updates

Update Intel Graphics Driver

Symptom: The Adapter is not recognized

Unplug all cables, restart the computer, and then reconnect everything.

For more information about our USB-C products including drivers and user manuals, please visit the USB-C page on our website

Article ID: 108
Last updated: 09 Sep, 2019
Revision: 3
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Cable Matters 201016 USB-C to 4K 60Hz DisplayPort Adapter     Cable Matters 201018 / 201028 / 201031 / 201062 / 201038 Issues...


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