Knowledge Base for Cable Matters Connectivity Products
Adapters
Cable Matters 201013 / 201020 Ethernet does not work or keeps disconnecting
Symptom: Ethernet does not work, adapter is not recognized by computer. The adapter will usually be automatically recognized by the OS. If the OS fails to register the adapter, please download the driver and install it manually using the link below. Download driver If this does not solve the...
09 Sep, 2019
Cable Matters 201014 / 201024 Ethernet Stopped Working on macOS after upgrading to 10.13 High Sierra
This article applies to Cable Matters model number 201014 and 201024 to solve the Ethernet issue on macOS 10.13 High Sierra. We noticed that the Ethernet function may be disabled after users upgrade the OS from 10.12 to 10.13. This is caused by the User-Approved Kernel Extension Loading, which...
09 Sep, 2019
Cable Matters 201014 USB-C Multiport Adapter Troubleshooting
System Requirement Not all USB-C ports support all features of USB-C. Some computers and smartphones only support data over USB-C for external storage such as flash drives while some devices support video and charging over USB-C. Check the below article about the USB-C port capability. If you...
09 Sep, 2019
Cable Matters 201017 USB-C to VGA Adapter
System requirement Not all USB-C ports support all features of USB-C. Some computers and smartphones only support data over USB-C for external storage such as flash drives while some devices support video and charging over USB-C. Check the below article about the USB-C port capability. If you...
09 Sep, 2019
Cable Matters 201018 / 201028 / 201031 / 201062 / 201038 / 201088 Issues Supporting 4K 60Hz on macOS 10.14 Mojave
This article is for Cable Matters model numbers 201018 / 201028 / 201031 / 201062 / 201038 / 201088 to solve the refresh rate issue in macOS after updating to 10.14 Mojave. In the new macOS, the refresh rate list box has been removed for HDMI adapters. Mojave ...
05 Mar, 2020
Cable Matters 201018 USB-C to 4K HDMI Adapter
System requirement Not all USB-C ports support all features of USB-C. Some computers and smartphones only support data over USB-C for external storage such as flash drives while some devices support video and charging over USB-C. Check the below article about the USB-C port capability. If you...
09 Sep, 2019
Cable Matters 201019 USB-C to DVI Adapter
System requirement Not all USB-C ports support all features of USB-C. Some computers and smartphones only support data over USB-C for external storage such as flash drives while some devices support video and charging over USB-C. Check the below article about the USB-C port capability. If you...
05 Mar, 2020
Cable Matters 101065 / 201053 / 201054 / 201055 / 201056 / 201365 DisplayPort MST Video Issue and Configuration
This article is for Cable Matters model numbers 101065 / 201053 / 201054 / 201055 / 201056 / 201365 with the DisplayPort MST technology to solve video related issues including no video on the second display. The DisplayPort MST technology is a feature added to DisplayPort with the introduction...
05 Mar, 2020
Cable Matters 201026 USB-C to 4K DisplayPort Adapter with Power Delivery
System requirement Not all USB-C ports support all features of USB-C. Some computers and smartphones only support data over USB-C for external storage such as flash drives while some devices support video and charging over USB-C. Check the below article about the USB-C port capability. If you...
09 Sep, 2019
Cable Matters 201028 USB-C to 4K HDMI Adapter with Power Delivery
System requirement Not all USB-C ports support all features of USB-C. Some computers and smartphones only support data over USB-C for external storage such as flash drives while some devices support video and charging over USB-C. Check the below article about the USB-C port capability. If you...
09 Sep, 2019
Cable Matters 201031 USB-C to HDMI / DisplayPort / VGA Multiport Adapter with Power Delivery
System requirements Not all USB-C ports support all features of USB-C. Some computers and smartphones only support data over USB-C for external storage such as flash drives while some devices support video and charging over USB-C. Check the below article about the USB-C port capability. If you...
09 Sep, 2019
Cable Matters 201046 / 201055 / 201056 Firmware Update to Fix Charging Related Issues with Apple 87w USB-C Power Adapter
This article is for Cable Matters model numbers 201046 / 201055 / 201056 to solve charging related issues including a failure to charge using certain USB-C power adapters, such as the Apple 87W USB-C power adapter. These issues can be solved by performing a firmware update. Please follow the steps...
09 Sep, 2019
Cable Matters 201046 USB-C to 8K DisplayPort Multiport Adapter with Power Delivery
The USB-C hub with DisplayPort is one of the first products on the market to support the new DisplayPort 1.4 and Display Stream Compression (DSC) 1.2 standards. DisplayPort 1.4 doubles the bandwidth of DisplayPort 1.2 to support an 8K display at 30Hz or 4K display at 120Hz. DSC 1.2 allows even...
13 Mar, 2020
Cable Matters 201047 USB-C to VGA Multiport Adapter with Power Delivery
System requirement Not all USB-C ports support all features of USB-C. Some computers and smartphones only support data over USB-C for external storage such as flash drives while some devices support video and charging over USB-C. Check the below article about the USB-C port capability. If you...
09 Sep, 2019
Cable Matters 201048 USB-C to 4K HDMI Multiport Adapter with Power Delivery
System requirement Not all USB-C ports support all features of USB-C. Some computers and smartphones only support data over USB-C for external storage such as flash drives while some devices support video and charging over USB-C. Check the below article about the USB-C port capability. If...
16 May, 2020
Cable Matters 201049 USB-C to DVI Multiport Adapter with Power Delivery
System requirement Not all USB-C ports support all features of USB-C. Some computers and smartphones only support data over USB-C for external storage such as flash drives while some devices support video and charging over USB-C. Check the below article about the USB-C port capability. If you...
09 Sep, 2019
Cable Matters 201055 USB-C to Dual 4K DisplayPort Multiport Adapter with Power Delivery
This USB-C Multiport Adapter with Dual DisplayPort is one of the first products on the market to support the new USB Power Delivery 3.0 standard. USB PD 3.0 ensures backward compatibility with USB PD 2.0 and provides additional benefits including the Fast-Role Swap Mechanism (allows users to...
05 Mar, 2020
Cable Matters 201056 USB-C to Dual 4K HDMI Multiport Adapter with Power Delivery
This USB-C Multiport Adapter with Dual HDMI is one of the first products on the market to support the new USB Power Delivery 3.0 standard. USB PD 3.0 ensures backward compatibility with USB PD 2.0 and provides additional benefits including the Fast-Role Swap Mechanism (allows users to unplug power...
05 Mar, 2020
Cable Matters 201058 Dual SD Card Reader Not Working with Android Smartphones
Symptom: SD card and microSD cards are not recoginzed on smartphones running Android Android smartphones do not support the Windows NTFS file system or the macOS APFS / HFS file system. If your SD card has been previously formatted in Windows or macOS, it will not be recognized on your...
09 Sep, 2019
Cable Matters 201048 Firmware Update to Fix Charging Related Issues with Surface Pro 7
This article is for Cable Matters model numbers 201048 to solve charging related issues with the Microsoft Surface Pro 7 including a failure to charge. These issues can be solved by performing a firmware update. Please follow the steps below to upgrade the firmware. 1. Download and install the...
29 Jan, 2020

← Prev 1 / 2 Next
1 2(Page 1 of 2)