Knowledge Base for Cable Matters Connectivity Products

Cable Matters 201048 Firmware Update to Fix Charging Related Issues with Surface Pro 7

Article ID: 119
Last updated: 29 Jan, 2020

This article is for Cable Matters model numbers 201048 to solve charging related issues with the Microsoft Surface Pro 7 including a failure to charge. These issues can be solved by performing a firmware update. Please follow the steps below to upgrade the firmware.

1. Download and install the FW Update Tool.

Upgrade Tool

2. Connect the adapter through USB-C port of your computer (No PD power), and run the Upgrade Tool.

Click Scan Device, If FW Ver = 03D3, go to step 3,

If FW Ver = 0533, go to step 4

3. Download and flash firmware (03D3) using the Upgrade Tool

1) Download the firmware files

VL102.bin

03D3.bin

2) Move both files to the corresponding update folders and delete any other .bin files in those filders.

VL102.bin: Program Files (x86) -> VLIHubPDFWUpgradeTool -> updatefolder -> VL10x_Bin

03D3.bin: Program Files (x86) -> VLIHubPDFWUpgradeTool -> updatefolder -> Bin

3) Click Upgrade FW button, you will get a message (Upgrade is completed) when the process finished

4) Click Scan Device and check whether the FW version is right, the upgraded version is 87.30.10.06

4. Download and flash firmware (0533) using the Upgrade Tool

1) Download the firmware files

VL102.bin

0533.bin

2) Move both files to the corresponding update folders and delete any other .bin files in those filders.

VL102.bin: Program Files (x86) -> VLIHubPDFWUpgradeTool -> updatefolder -> VL10x_Bin

03D3.bin: Program Files (x86) -> VLIHubPDFWUpgradeTool -> updatefolder -> Bin

3) Click Upgrade FW button, you will get a message (Upgrade is completed) when the process finished

4) Click Scan Device and check whether the FW version is right, the upgraded version is 87.30.10.06

Article ID: 119
Last updated: 29 Jan, 2020
Revision: 3
Tags