Knowledge Base for Cable Matters Connectivity Products

Cable Matters 101065 / 201365 Triple Video Hub Firmware Update to Solve Video Flickering Issue

Article ID: 134
Last updated: 12 Jun, 2020

Please follow the steps below to solve the video flickering issue:

1) Connect the hub to your computer and a monitor through DisplayPort.

2) Download the Firmware and the Update Tool from here and save them under the same folder.

3) Open the Update Tool and check whether the Firmware version is the newest version V5.05.100.

4) If the Firmware version is not V5.05.100, click ‘Update firmware’

5) Select the correct firmware file in the pop-out window.

  • 101065: Mini DisplayPort version
  • 201365: USB-C version

6) Click 'Open' and the load process will automatically start.

7) Disconnect and reconnect the hub to your computer and a monitor through DisplayPort. Open the firmware update tool and check whether the firmware was correctly installed. It should now be V5.05.100

Article ID: 134
Last updated: 12 Jun, 2020
Revision: 8
Tags

Also listed in